Establishing Service

There are two items absolutely required for establishing service with Crossroads Utility Services, LLC.  These are the notarized application and a security deposit fee.  A third item, proof of home ownership may also be requested.  The normal method for initiating service is to apply in person at Crossroads Utility Services, LLC  located at 2601 Forest Creek Drive, Round Rock, TX 78665-1232.

The security deposit fee is $100 for a home owner and $300 for a tenant.  A letter of credit cannot be used in lieu of the deposit fee and this fee is not transferable to another owner or tenant.  The security deposit fee will be refunded when the account is closed and there is no balance due.

If the new owner/tenant does not wish to apply in person, the notarized application with proof of ownership (if requested) can be faxed to Crossroads Utility Services, LLC at (512) 246-1900.  Once the application is processed, a Crossroads Utility Services, LLC representative will contact the applicant with the new account number and the deposit payment can be made by credit card.

Travis County MUD District 2 now has electronic new service applications.

For any questions, please contact Crossroads Utility Services, LLC at (512) 246-1400.  You may also visit their web site at for more information.