FAQs - Travis County Municipal District-2

Urgent/Emergency Contacts

1. Whom do I call if I have a medical or fire emergency?

Dial 911

2. Whom do I call if I suspect vandals or see suspicious activity?

Either contact the Travis County Sheriff at (512) 794-0845 or dial 911 if considered to be an emergency.

3. Who do I call regarding loose/dangerous animals?

Contact Travis County Animal Control at (512) 974-2000.

4. Who do I call if I see a water leak (fire hydrant, underground, broken sprinkler system, etc.)

Contact Crossroads Utility Services, LLC at (512) 246-1400.

Water Rate Increases

About Restrictive Covenants / Deed Restrictions

1. I am confused about deed restrictions, Homeowners/Neighborhood Associations, and so on. Who can I contact for answers?

You can call, write or email Lisa Haley with Alliance Association Management with any questions about deed restrictions, homeowners associations, neighborhood associations, architectural control or violation notices. Her phone #, fax #, and email respectively are (512) 347-2886, (512) 328-6178, and [email protected]. The Alliance Association Management web site is www.allianceonline.net .

2. I have been told that ShadowGlen Residential has a Declaration of Covenants, Conditions and Restrictions (CCR’s) but I am unable to locate a copy. How do I locate one?

You can contact Lisa Haley with Alliance Association Management to request a copy. Her phone #, fax #, and email respectively are (512) 347-2886, (512) 328-6178, and [email protected]. The Alliance Association Management web site is www.allianceonline.net

About Residential Service

1. What services does the district provide?

The Travis County MUD No. 2 provides water and wastewater (sewer) services, solid waste (trash) collection, and recycling pickup.

2. How do I apply to set up service and how much does this cost?

There are a few items absolutely required for establishing service with Crossroads Utility Services. LLC. These are the service application, a copy of valid government identification, and a security deposit and admin fee. For home owners, a third item providing proof of ownership will be needed. You can download the Service Application Here and email it to [email protected] for processing. Please allow 1-2 business days for processing. Once the application is processed, a Crossroads Utility Services representative will contact the applicant with the new account number and the deposit payment can be made by credit card.

You may also apply for new utility service in person at Crossroads Utility Services, LLC located at 2601 Forest Creek Drive, Round Rock, TX 78665-1232.

The refundable security deposit fee is $100 for a home owner and $300 for a tenant/non-owner. The administrative fee is $35.00. A letter of credit cannot be used in lieu of the deposit fee and this fee is not transferable to another owner or tenant. The security deposit fee will be refunded when the account is closed and there is no balance due.

For any questions, please contact Crossroads Utility Services, LLC at 512-246-1400. You may also visit their web site at http://www.crossroadsus.com for more information.

3. What are the district's business hours?

The management offices at Crossroads Utility Services, LLC (the District's utility operator) are open from 8:00 a.m. to 5:00 p.m. Monday through Friday. Emergency service calls to 512-246-1400 are answered 24 hours a day.

4. What do these services cost?

The District's basic service fee includes the water meter with its connection and solid waste pickup/recycling. Charges for water usage are based on the number of gallons used and are broken into several rate categories. Detailed information about the District's residential and commercial policies, rates, fees and service charges may be found in the District's rate order: click here to view District's rate order . See Rates for more information.

5. What about solid waste (trash) pickup?

Solid waste is picked up on Thursdays. When you sign up for water service, the District's solid waste contractor (Waste Connections) is notified that you are a new customer and will deliver your trash and recycle bin. If you have other questions about trash or recycling call Waste Connections (512) 282-3508.

6. Where do I pay my bill?

There are several options for paying your utility bill.

Walk-in Payment at the Crossroads Office, Monday thru Friday from 8 am to 5 pm (closed most federal holidays). Payment types accepted are cash, checks, money orders, cashier checks, and all major credit cards except for American Express. The utility payment office is located at 2601 Forest Creek Drive, Round Rock, TX 78665.
By Mail, with check or money order, and your payment will be credited the day that we receive it. Please write your entire account number on the check or money order. Please send payment payable to Travis County MUD #2 and mail to PO Box 4901 Houston, TX 77210-4901. Your account number is located on your billing statement.
By Phone, with any major credit or debit card (512) 246-1400.
Our Website 24/7 at www.crossroadsus.com with any major credit card or checking account. You may also set up automatic monthly payments with your credit or debit card or checking account information by using the website.
Your bank’s Online Bill Pay Service If you use your bank’s online bill pay company, it is critical that the full account number found on your bill is clearly shown on the check to ensure your payment is posted promptly and correctly to your account. Please allow 7-10 business days to ensure your payment is received before your due date. Please send payment payable to Travis County MUD #2 PO Box 4901 Houston, TX 77210-4901.

7. When is the water/solid waste bill due?

The bill is due on the 26th day of the month and utility payments can be made with checks, cash, or credit cards. You may call Crossroads Utility Services at (512) 246-1400 to pay with your credit card.

8. What does it cost to restore service if it is disconnected?

If your residential utility service is terminated, whether because of customer’s delinquency or upon a customer’s request, the customer will be required to pay all current charges and all past-due amounts, plus the applicable administrative fee and deposit, prior to service being reconnected. The administrative fee will be applicable regardless of whether or not service has been physically disconnected. If payment is received prior to 2pm, service is reconnected that day. If payment received after 2pm, the customer will be required to pay the after-hours reconnect fee to obtain same day service. The following fees apply:

Delinquency Deposit	$100.00
Administrative fee when meter not removed.	$75.00
After hours reconnect fee (above fee plus)	$35.00

9. Who do I contact if I have a billing or service question?

Contact Crossroads Utility Services and speak to a customer service representative at (512) 246-1400.

10. Who do I contact if I see or suspect a water leak?

Call Crossroads Utility Services at (512) 246-1400 and speak to a representative as soon as possible. This facility is supported 7 days/week, 24 hours/day.

11. What about electricity and other services?

Electric services are provided by Bluebonnet Electric Coop Inc. and are not controlled or managed by the district. Other services, such as telephone, cable and residential gas, are likewise provided by local utilities which are distinct and separate from the district.

About Travis County Municipal Utility District No. 2

1. What is the Travis County Municipal Utility District No. 2?

The Travis County Municipal Utility District No. 2 was created on December 13, 1983, for the purpose of providing water, wastewater and storm drainage facilities to serve development within its boundaries.

The District contains a total of 404.1 acres, of which approximately 384.1 acres is developable. The current land plan includes the ultimate development of 1,247 single family lots, approximately twelve acres of commercial development and the amenity center which is located on four acres. Development of single-family lots commenced in May 2002 and to date, a total 648 lots have been developed with water, wastewater and storm drainage facilities. Additionally, approximately 2.3 acres have been developed as the commercial/retail center located at the entrance to the development.

The District includes a portion of the ShadowGlen neighborhood, pool and amenity center, playground, a hike and bike trail, and still has room to grow. Future development may include multi-family residences, an elementary and a middle school.

2. Who runs the district?

You do! The Travis County MUD No. 2 is governed by a Board of Directors. The five elected directors contract with several professional companies to provide management, billing, legal, financial, engineering, maintenance and other services to the District.

3. When does the Board meet?

The Travis County MUD No. 2 Board of Directors meets on the first Wednesday of each month at the offices of Armbrust & Brown, L.L.P., 100 Congress Avenue, Suite 1300, Austin Texas. These meetings are open to the public and begin at noon.

About Travis County Issues

1. Whom do I call if I have a medical or fire emergency?

Dial 911.

2. Whom do I call if I suspect vandals or see other suspicious activity?

Travis County Sheriff at (512) 794-0845 or 911 if it is an emergency.

3. Who maintains the roads?

Travis County Road Administration and the developer, 2009 XIF, L.L.C.

4. Where do I pay my taxes?

Travis County Tax office assesses and collects the taxes for Travis County MUD No. 2. Their number is (512) 854-9473.

5. Who do I call regarding loose/dangerous animals?

Travis County Animal Control. Their phone number is (512) 974-2000.

About Hazardous Waste Spills And Pollution

About Parks and Pools

1. When do the swimming pools open?

The ShadowGlen pool will open in May with limited hours and in June will begin with regular hours through the first day of school in August. The pools may have limited hours in the month of September depending on staff availability. The pools hours are posted on the front gate of the pool. Please note that this is a ShadowGlen HOA supported facility and is not owned or controlled by the District.

2. What are the fees and/or charges to swim in the pools?

The homeowner HOA dues cover usage of the pool and you must stay in good standing with the yearly payment of these dues. You are allowed to bring a limited number of guests whenever you use the pool. The pool facility is not owned or controlled by the District.

Water Rate Comparisons - May 6, 2011

District's Take Or Pay Water Purchase Requirements

Travis County MUD # 2 and the other Manor MUDS (Wilbarger Creek # 1, Wilbarger Creek # 2, and Cottonwood Creek MJD #1) have entered into a water supply agreement with Metro H20 (a subsidiary of Southwest Water Company). Part of this agreement applies to the District's requirement to purchase (take) a minimum number of gallons each year or pay for these gallons even if the consumption level does not reach this minimum amount. Please refer to (click on) the "Take Or Pay Purchase Requirements" link for complete details.